Last updated: June 27, 2026
1. Service delivery overview
Mention Group is a discoverability consultancy. We deliver strategy and managed services across AI answers, search, maps, and reviews, run the paid media that captures the resulting demand, and provide our diagnostic products, including the AI Mention Report. Our goal is to ensure every client receives the highest quality of service and a clear, documented path to results.
2. Refund policy
Refund terms for Mention Group services are governed by the specific terms set out in the engagement agreement, statement of work, or order entered into with each client. Where a product carries a stated refund window, that window is described at the point of purchase.
3. Cancellation policy
Cancellation terms are governed by the specific terms set out in the engagement agreement, statement of work, or order entered into with each client. Retainer engagements include a notice period defined in that agreement.
4. Delivery
Mention Group provides digital and professional services only. No physical goods are shipped. Deliverables, including reports, scorecards, audits, plans, and managed-media work, are provided electronically and through scheduled review sessions per your engagement.
5. Returns
Because our services and products are digital, returns are not applicable. If you encounter any issue with a deliverable or its functionality, our team will work with you to resolve it.
6. Customer support
For questions about service delivery, billing, or technical issues, contact us at [email protected] or through our contact page. Mention Group is based in Milwaukee, Wisconsin. When you reach out, you are talking to us, not a ticket queue.
7. Legal and regulatory
Mention Group complies with applicable regulations concerning data privacy. Our services are subject to the laws of the jurisdiction in which you operate, and it is your responsibility to ensure compliance with applicable local laws.
8. Data security and privacy
We are committed to protecting your data and ensuring secure transactions. Mention Group does not collect or store payment card information. Any payments are processed through a third-party, PCI DSS-compliant payment processor.
9. Privacy policy
Our privacy policy is available here.
By purchasing or engaging Mention Group services, you acknowledge that you have read and agree to this Fulfillment Policy, ensuring clear communication regarding service delivery, cancellations, and refunds.